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Privacy Policy

This Privacy Policy, together with our Terms and Conditions, explains how NutritionU Ltd. collects, uses, and protects any personal information that you provide to us when using our services.

NutritionU Ltd. is committed to ensuring that your privacy is protected. Any personal information you provide will only be used in accordance with this Privacy Policy and in compliance with the General Data Protection Regulation (GDPR) and the Data Protection (Jersey) Law 2018, where applicable.

This policy is effective as from 10 May 2018 (Last reviewed: 20 May 2025).


Why we collect your data

We collect your personal data with your consent and, where applicable, under other lawful bases, in order to provide our independent nutrition and dietetic services. These lawful bases may include:

  • Consent
  • Contractual necessity
  • Compliance with legal obligations
  • Legitimate interests

What we collect

We may collect the following personal data:

  • Contact information including name, email address, phone number, and postal address
  • Information you provide in consent forms
  • Clinical information including notes from consultations, referral letters, and reports from other health professionals
  • Health-related data necessary to provide our services

This may include special category data (e.g. health information), which is processed with your explicit consent or as required by law for health-related purposes

How We Use Your Information

We use your personal data for the following purposes:

  • To provide personalised nutrition and dietetic advice
  • For professional clinical record keeping
  • To share relevant information with other health professionals when appropriate and with your consent
  • For administrative purposes, including appointment scheduling and billing
  • To comply with legal or regulatory requirements

Legal Basis for Processing Special Category Data

As part of our clinical work, we collect and process health-related data. This is done under the lawful basis of explicit consent, and in accordance with Article 9(2)(h) of the GDPR and equivalent provisions under the Data Protection (Jersey) Law 2018.

Security of Your Data

We are committed to ensuring your data is secure. We have implemented appropriate technical and organisational measures to safeguard and secure the information we collect, including:

  • Encrypted electronic storage systems
  • Password-protected files and devices
  • Secure email practices
  • Access control and staff training on data protection

Sharing Your Information

We will not distribute, sell or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact Susan Burry, Data Protection Officer, at this address: NutritionU Ltd., 11 Acacia Grove, West Dulwich, UK SE21 8ER.

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

How you can withdraw and request to be deleted from our files

If you do not wish us to make use of your Personal Information in this way, please email susan@nutritionu.co.uk. You have the right to withdraw consent.

Google Analytics Cookies

NutritionU Ltd. uses Google Analytics to help us understand how visitors use our website. This service uses cookies to collect anonymous information, such as:

  • Browser type
  • Device type
  • Pages visited
  • Time spent on site

We use this data to improve our website and user experience. No personally identifiable information is collected via these cookies.

If you wish to opt out of Google Analytics tracking, you can install the browser add-on here:
🔗 https://tools.google.com/dlpage/gaoptout

Contact Details

If you have questions about this policy, would like to exercise your data protection rights, or make a complaint, please contact:

Data Protection Officer
Name: Susan Burry
Email: susan@nutritionu.co.uk
Address: NutritionU Ltd., 11 Acacia Grove, West Dulwich, UK SE21 8ER